1. Exchange Policy
Eligibility
You can request an exchange within 7 days of receiving your order for a different size, colour, or product.
Conditions
Items must be:
- Unused, unworn, and unwashed
- In original condition, with all tags and packaging intact
- Free from perfume, stains, makeup marks, or alterations
Exchange fee
A fee of ₹130 applies to size or preference exchanges. It covers the return pickup and the shipping of your new item, so you pay nothing more.
2. How to Request an Exchange
- Message us on WhatsApp at +91 92748 58584 within 7 days of delivery.
- Share your order number, the item to exchange, and your preferred size or colour.
- Send clear photos of the product with tags attached.
- Once approved, we’ll send you simple return instructions.
3. Processing Time
- When your parcel reaches us, we do a quality check, usually within 1-2 working days.
- After approval, your new item is shipped, and delivery takes 7-8 days as per our Shipping Policy.
- If your preferred size or colour is out of stock, we’ll offer another option or store credit.
4. Refunds
- For size or preference changes, we do not refund to your bank account. If an exchange isn’t possible, you’ll receive store credit (credit note) valid for [6 months] on your next purchase.
- Store credit requests must be made within 7 days of delivery.
5. Return Shipping
- Size or preference exchanges: the ₹130 fee covers return and replacement shipping.
- Damaged, defective, or wrong items: shipping is always free.
6. Order Cancellation
You can cancel your order before it is shipped by messaging us on WhatsApp. Once shipped, it cannot be cancelled.